FAQ – Wiggle Amy's Gran Fondo 2018

FAQ

Frequently Asked Questions

GoFundraise

I have forgotten my username and/or password, how do I log into my GoFundraise account?

You can use the ‘Forgotten Password’ link in order to receive an email with a new password. You must enter the same email address used when you first registered.

If you can’t remember your username, use the ‘Forgotten Username’ link in order to receive an email with your username and new password.

Why do I need a fundraising page?

Fundraising is key to assisting the safety work of the Amy Gillett Foundation. Creating a fundraising page allows you to join a team and fundraise your way to the front of your start group.

Fundraise your way to the front of your start/age group

This event is a major fundraiser for the Amy Gillett Foundation. To reward those people who raise funds we have created Gold, Silver and Bronze start groups at the front of each category & event.

Fundraise $250 and you will be starting in the front Gold start group and will also receive a free event Jersey and access to the VIP marquee.

Fundraise $150 and you will be starting in the Silver start group.

Fundraise $100 and you will be starting in the Bronze start group.

Fundraising is optional once your page is created, however in order to be eligible for a time in the “Teams Category” your team must fundraise a minimum of $500.

How do I create an individual fundraising page?

Your fundraising page is automatically created for you. You can select to fundraise as an individual or as a team. When you get to the Fundraising section of registration select “Create an Individual Fundraising Page” or, if you wish to join a fundraising team, select “Join a Fundraising Team” in this section. Choose the team you wish to join from the list of Fundraising Teams.

How do I create a fundraising team?

When completing your registration you can create your team in the Fundraising Section. Select “Create a Fundraising Team” in this section.

How do I join a fundraising team?

Check to see that your confirmation email has not been intercepted by your email spam filter. i.e. placed in your “Trash” of “Junk” foldersHave you entered your email address correctly? Log back into the Go Fundraise system. If you cannot log in using your email address, contact support@gofundraise.com.au and request that your email address be corrected in the system.

I have entered and have not received a confirmation email or receipt.

Check to see that your confirmation email has not been intercepted by your email spam filter. i.e. placed in your “Trash”Have you entered your email address correctly? Log back into the Go Fundraise system. If you cannot log in using your email address, contact granfondo@amygillett.org.au and request that your email address be corrected in the system.

Pricing, Refunds & Cancellations

How much does it cost to enter?

It depends on the event! On each individual event page, you will find the relevant pricing,

Why is the entry fee lower for Cycling members?

Cycling Australia memberships provide insurance cover for events such as Amy’s Gran Fondo. The non-member price includes rider insurance.

Can I change my entry?

Our self-managed system allows you to make changes or additions to your entry category, event entered, merchandise sizes, bus and bike transfers. Simply click here to access your registration and edit the available options.

Can I cancel my registration and receive a refund?

I understand that if I notify the AGF of my withdrawal from the Event on or before 11.59pm on 13 July 2018 in writing, providing my name, address and reason for cancelling, 75% of my registration fee will be refunded.

After this, if I withdraw by 11.59pm on or before 10 August 2018, 50% of my registration fee will be refunded.

Thereafter I acknowledge that no portion of my entry fee will be refunded.

No refunds are available for Family Fondo riders.

To request a refund, email granfondo@amygillett.org.au

Can I transfer my registration to 2019?

You can transfer your registration to 2019 with a valid reason such as injury or unforeseen circumstances up until the event day.

Requests must be sent to granfondo@amygillett.org.au for approval.

Registrations & Requirements

I have entered and have not received a confirmation email or receipt

Check to see that your confirmation email has not been intercepted by your email spam filter. i.e. placed in your “Trash” of “Junk” folders

 

If not click here to access your registration or email granfondo@amygillett.org.au to request it to be resent.

Have you entered your email address correctly?

If not click here to access your registration and update your email address in your personal details

Can I cancel my registration and receive a refund?

Our registration portal allows for self-management. Simply click here to visit the portal.

I understand that if I notify the AGF of my withdrawal from the Event on or before 11.59pm on 13 July 2018 in writing, providing my name, address and reason for cancelling, 75% of my registration fee will be refunded.

After this, if I withdraw by 11.59pm on or before 10 August 2018, 50% of my registration fee will be refunded.

Thereafter I acknowledge that no portion of my entry fee will be refunded.

No refunds are available for Family Fondo riders.

Who can enter?

All events: Anyone who meets the age criteria.

Gran Fondo:   16yrs as at 31 December 2018.

Medio Fondo:   12yrs as at 31 December 2018.

Gran Fondo and Medio Fondo: Anyone who is satisfied they will meet the 18km/hr minimum average speed criteria needed to complete the course within the road-closure period.

Family Fondo:   6yrs as at 31 December 2018. (Children in tag alongs and bike seats excepted)

Note: All children under the age of 16 must be accompanied by an adult parent or guardian

When do entries close?

Entries Close Midday Wednesday 12th September!

Wiggle Amy’s Gran Fondo, TAC Medio Fondo, and Amy’s Gravel Fondo riders can only enter online.

TAC Family Fondo riders can enter in person at Registration at the Mantra, Lorne or at on Sat 15 September 10am-5pm and on Sunday 16 6.30am-8am.

Can I enter on the day of the event?

Wiggle Amy’s Gran Fondo and TAC Medio Fondo cannot enter on the day of the event and can only enter online.

TAC Family Fondo riders can enter in person at Registration at the Mantra on Sat 15 September 12pm-5pm and on Sunday 16 Sep 6.30am-8am.

What is the minimum age for riders?

120km Wiggle Amy’s Gran Fondo = 16 years old

45km TAC Medio Fondo = 12 years old

65km Amy’s Gravel Fondo = 12 years old

14km TAC Family Fondo = 6 years old (children in tag alongs and bike seats excepted)

Note: All children under the age of 16 must be accompanied by an adult parent or guardian

Wiggle Amy’s Gran Fondo Age Categories – what is their purpose?

Age categories are for riders attempting to qualify for the UCI Gran Fondo World Series or achieve a placing in their age category. Age Category riders will start youngest to oldest, with each age category having a unique colour seat post identification tag. There are 8 different age categories for both men and women

19-34
35-39
40-44
45-49
50-54
55-59
65-69
70+

Age categories are defined by the riders age on December 31st of that year. UCI Gran Fondo World Series qualifiers who move into the next age category in the following year are automatically qualified for that age category.

Age category riders are eligible for all category wins.

Wiggle Amy’s Gran Fondo Recreation Category – what is its purpose?

Recreation Category is for riders who wish to ride the course at their own pace and who do not wish to be grouped with riders who are racing for UCI Gran Fondo World Series qualification.

Recreation Category riders will start after Age Category riders, fastest to slowest according to the riding speed selected when entering.

Recreation Category riders are eligible for placings in all category wins except Age Category.

Do I have to be a member of Cycling Australia?

No. If you do not hold a Cycling Australia race licence your entry fee includes a day licence which covers you for insurance for this event only.

All rider’s licence numbers will be verified by Cycling Australia. If your licence number is not verified you will not be permitted to start.

Will there be inexperienced riders in the Gran Fondo?

There will be riders of all levels competing in the event. Competitive riders are advised to select the Age Category option at registration. Recreational Riders are encouraged to select the Recreation Category at registration. Age Categories will start before Recreation Category riders.  The 10km uphill start will ensure that the field settles into groups of like ability at a safe speed. If you do not think you can meet the minimum speed and time requirements for the Gran Fondo, register for the Medio Fondo, enjoy the safety of the closed roads and build towards the longer distance next year.

When will I receive my rider timing chip?

Wiggle Amy’s Gran Fondo and TAC Medio Fondo riders – Mailout

If you complete your online safety briefing before midnight Wednesday 29 August and have paid for postage in your registration, your rider number and timing chip will be mailed out to you.

Wiggle Amy’s Gran Fondo – Pick up

If you complete your online safety briefing after midnight Wednesday 29 August, you will collect your rider number and timing chip at the Mantra Lorne on Saturday September 15 (10am – 5pm) or the morning of Sunday September 16 (6am – 8am), prior to the event starting.

TAC Medio Fondo – Pick up

If you complete your online safety briefing after midnight Wednesday 29 August, you will collect your rider number and timing chip at the Mantra Lorne on Saturday September 15 (10am – 5pm) or the morning of Sunday September 16 (from 9am), prior to the event starting.

The online safety briefing will be released closer to the event

TAC Family Fondo riders

Lorne TAC Family Fondo riders can collect their rider numbers from the Registration Marquee at the Mantra on Saturday 15 September (10am – 5pm) and on Sunday 16 September (6am – 8am).

What happens if my rider timing chip not arrive in the post?

Do not worry, we have replacement rider timing tags available to be picked up at Mantra Lorne on Saturday September 15 (10am – 5pm) or the morning of Sunday September 16 (6am – 8pm), prior to the event starting.

TAC Medio Fondo riders staying in Apollo Bay can collect their replacement rider timing tags from the registration Marquee in Apollo Bay between 12:00pm and 5:00pm Saturday 15 September and from 7:00 am Sunday 16 September.

What is included in my rider registration?

Wiggle Amy’s Gran Fondo & TAC Medio Fondo and TAC Family Fondo

You will receive your timing tag, your Age Category or in the case of Recreation Category riders your speed Identification Tag, and a redemption card enabling you to collect some great product and offers from our sponsors at the expo. TAC Family Fondo riders receive a rider number only.

Your entry fee covers the following services: Full road closures, Police Support, Ambulance Victoria Support, Emergency Medical Services Australia Support, Mechanical Support on course and in the event village, Aid Station Food and Water, Post Ride Pasta Plate, Timing Services, SAG Wagon Support, Online Result Service, Rider Insurance, Rider Photographs and the best cycling event in Australia.

How will I know what my rider number is?

Riders collecting their timing tags in person will an e-Ticket with their rider number at 5:00pm on Thursday 13th September 2018 Our registration staff can also inform you of your rider number at registration.

Can I transfer my registration to another rider?

No – We need personal, age, medical and emergency contact details for every rider.

Can I change my registration to a donation to the Amy Gillett Foundation?

No, under ATO law a Tax Invoice has been issued and cannot be revoked.

Can I transfer my registration to a future Amy Gillett event?

In case of injury, illness, or an unexpected event such as a wedding or bereavement, please contact the Gran Fondo Team granfondo@amygillett.org.au who can organise a transfer to the 2019 Amy’s Gran Fondo.

Accommodation

Where can I stay?

See the Accommodation page for accommodation links and information.

Safety & Apparel

Is completion of the online safety briefing compulsory?

For insurance and safety purposes, all riders are required to complete an online safety briefing. Non-completion will result in the rider not receiving their Timing Tags and not being allowed to start in either the Gran Fondo or Medio Fondo.

TAC Family Fondo riders do not need to attend a safety briefing.

What should I wear during the event?

Your favourite and comfortable cycling kit, or you can purchase Amy’s Gran Fondo kit when registering or from the online store. Keep an eye on the weather forecast and be prepared with a warm undershirt, Arm & Leg Warmers, Gilet, and Rain Jacket if necessary.

What kind of bike can I ride?

Riders can choose from a selection of bikes to ride in the event, including road bikes, mountain bikes, city bikes, hybrid bikes and cross bikes.

Handbikes are permitted when required due to a disability. Tandems are only permitted for vision-impaired riders, in which case only the vision impaired rider is required to register.

The following bikes are not permitted: recumbents, bikes with tri or aero bars.

Can my bike have disc brakes?

Yes. A recent change in the UCI regulations has authorized the use of disc brakes in mass participation road events.

Click here to see the announcement.

Do I need to wear a helmet?

Yes, Australian Law, Cycling Australia and UCI regulations all mandate the use of helmets. All riders must wear an Australian Standards Certified helmet. The certification sticker must be visible inside the helmet.

How the events work?

What time should I arrive in order to me marshalled into my start category?

At least 15 mins prior to your event start time

8.15am for 8:30am start            Wiggle Amy’s Gran Fondo – Age category

8.30am for 8:45am start            Wiggle Amy’s Gran Fondo -Recreation category

8:45am for 9:00am start             TAC Family Fondo – Apollo Bay and Lorne

10.45am for 11:00am start         TAC Medio Fondo – Apollo Bay

How will my start position be determined?

Wiggle Amy’s Gran Fondo Age Category riders will start in order of age group, youngest to oldest.

Recreation Category riders will be started according to the average speed selected at the time of entry, fastest to slowest.

Fundraise your way to the front of your start/age group

This event is a major fundraiser for the Amy Gillett Foundation. To reward those people who raise funds we have created Gold, Silver and Bronze start groups at the front of each category & event.

Fundraise $250 and you will be starting in the front Gold start group and will also receive a free event Jersey and access to the VIP marquee.

Fundraise $150 and you will be starting in the Silver start group.

Fundraise $100 and you will be starting in the Bronze start group.

I would like to ride with a family member and/or friends. How do I do this?

If you enter the Age Category, unless you are all in the same age group this is not possible.

If you enter the Recreation Category or Medio Fondo you must all select the same average speed when you enter. Be accurate and enter your average speed to the slowest within your group to ensure that your safety comes first.

If you are entering the Gravel Fondo or Family Fondo there is no restriction on where you start.

I have never ridden in a large group before, what should I do?

If you are inexperienced, enter in the Recreation Category or Medio Fondo and you will be starting with riders of similar speed and ability on a fully closed road with plenty of room for everyone. Group riding is faster as you save about 30% energy in a draft. It takes experience to get used to riding closely behind someone else’s wheel. Ideally, it would be best to practice this skill with a partner prior to the event. We advise riders to gain experience riding in groups prior to Amy’s Gran Fondo.

Road closure conditions

In order to meet the road re-opening times which are a condition of our road closure permits, riders are required to maintain an average speed of 18 km/h. Riders falling behind the average speed will have the option to get a lift in the SAG wagon to the next Aid Station or continue under open road conditions.

This phone number is to be kept clear for residents and locals and genuine traffic issues, not for participants seeking parking information.

How do I find out traffic information in case of an emergency?

The traffic hotline number is 0457 467 809 and will be active from 9am – 5pm on Friday 14 and Saturday 15 September and 6am to 3pm on Sunday 16 September. This number is to be used exclusively for the purpose of obtaining information about traffic in the area.

Can I volunteer to assist at the event?

Yes! Many volunteers are needed to assist the event team in the delivery of Amy’s Gran Fondo. Volunteers are a critical part of any major event and we love having them involved. Register to Volunteer now!

If I need medical assistance what should I do?

Emergency Medical Services (EMS) and Ambulance Victoria (AV) will be on the course and on call. Marshalls and bike mechanics will be travelling on the course on motorcycles and in cars. Traffic management will be controlling traffic at intersections and volunteers will be guiding athletes for turns at intersections. All of these people are equipped with radios and can contact Event Control to organise assistance. In the event of a severe accident call 000.

Where can I park?

Riders staying in Lorne are encouraged to ride to the start from their accommodation. Parking areas for those riders not staying in Lorne will be signed as you arrive in Lorne.

Limited parking is available on the Lorne foreshore which will be managed by the Parents and Friends of the local Lorne P-12 College.  The cost is $5 per car with all funds going directly to improvements to the school’s grounds.

How can I exchange merchandise if it doesn’t fit?

Need to exchange your merchandise?

Size not quite right? Then simply send back to: Sub4, 1/18 Burwood Rd, Hawthorn, Vic, 3122 along with a pre-paid self-addressed reply satchel. Be sure to include order details & change requested. Further enquiries email: info@sub4.com.au