FAQ

Frequently Asked Questions

Registrations, Online Safety Briefing & Rider Chip Mailout/Pickup

When will I receive my rider timing chip? When do I do the Online Safety Briefing?

All riders must complete an online safety briefing prior to receiving their rider chip by mailout or pickup.

BRIEFING THEN MAILOUT

  • Those who have paid for Rider Chip Postage will Receive the Online Safety Briefing Link, during August.
  • This paid mailout group must complete the Online Safety Briefing prior to their chip being posted otherwise, they become part of the pick-up group below.

BRIEFING THEN PICKUP AT EVENT

  • Those who have not paid for postage will Receive the Online Safety Briefing Link 10 days from the event.
  • YOU MUST complete this online briefing prior to collecting kit.

Amy’s Gran Fondo Rider Chip Pickup – Sat & Sun Lorne

Gran Fondo Collection times are, SAT September 12, 10am – 5pm, or the morning of SUN September 13 6am – 7:15am, prior to the Gran Fondo starting. 

Amy’s Medio Fondo Rider Chip Pickup – Sat Lorne / Sun Apollo Bay

Please note your timing chips will be in LORNE Saturday at the Lorne Information Centre 10am – 5pm, then Apollo Bay Start Line Sunday 8am – 10:45am before the ride starts at 11:00am.

Transport loading will have check-in lists and tags. Lorne Bike and Bus Loading occurs at Lorne Hotel Mount Joy Pde.

Surf Coast Shire Family Fondo – Rider Plate Sunday Pickup

Surf Coast Shire Family Fondo riders can collect their rider numbers from the Lorne Information Centre from 8am to 10am prior to Starting at 10:15 am.

Surf Coast Shire Gravel Fondo – Saturday Startline Pickup

Rider chips will be available for collection at the Start Line, Allensvale Rd Car Park before starting at 10:30am Saturday 12 September.

What happens if my rider timing chip not arrive in the post?

Do not worry, we have replacement rider timing tags available to be picked up at Mantra Lorne on Saturday September 12 (10am – 5pm) or the morning of Sunday September 13 (6am – 8pm), prior to the event starting.

Medio Fondo riders staying in Apollo Bay can collect their replacement rider timing tags from the registration Marquee in Apollo Bay between 12:00pm and 5:00pm Saturday 12 September and from 7:00 am Sunday 13 September.

I have entered and have not received a confirmation email or receipt

Check to see that your confirmation email has not been intercepted by your email spam filter. i.e. placed in your “Trash” of “Junk” folders

If not click here to access your registration or email granfondo@amygillett.org.au to request it to be resent.

Have you entered your email address correctly?

If not click here to access your registration and update your email address in your personal details

Who can enter?

All events: Anyone who meets the age criteria.

Gran Fondo:   16yrs as at 31 December 2020.

Medio Fondo:   12yrs as at 31 December 2020.

Gran Fondo and Medio Fondo: Anyone who is satisfied they will meet the 18km/hr minimum average speed criteria needed to complete the course within the road-closure period.

Family Fondo:   6yrs as at 31 December 2020. (Children in tag along and bike seats excepted)

Note: All children under the age of 16 must be accompanied by an adult parent or guardian

When do entries close?

Entries close midday Wednesday before the event!

Amy’s Gran Fondo, Medio Fondo, and Amy’s Gravel Fondo riders can only enter online.

TAC Family Fondo riders can enter in person at Registration at the Mantra, Lorne or at on Sat 12 September 10am-5pm and on Sunday 13 6.30am-8am.

Can I enter on the day of the event?

Amy’s Gran Fondo and Medio Fondo cannot enter on the day of the event and can only enter online.

Family Fondo riders can enter in person at Registration at the Mantra on Sat 12 September 12pm-5pm and on Sunday 13 Sep 6.30am-8am.

What is the minimum age for riders?

130km Amy’s Gran Fondo = 16 years old

45km Medio Fondo = 12 years old

45km Amy’s Gravel Fondo = 12 years old

11km Family Fondo = 6 years old (children in tag alongs and bike seats excepted)

Note: All children under the age of 16 must be accompanied by an adult parent or guardian

Amy’s Gran Fondo Age Categories – what is their purpose?

Age categories are for riders attempting to qualify for the UCI Gran Fondo World Series or achieve a placing in their age category. Age Category riders will start youngest to oldest, with each age category having a unique colour seat post identification tag. There are 9 different age categories for both men and women

19-34
35-39
40-44
45-49
50-54
55-59
60-64
65-69
70+

Age categories are defined by the riders age on December 31st of that year. UCI Gran Fondo World Series qualifiers who move into the next age category in the following year are automatically qualified for that age category.

Age category riders are eligible for all category wins.

Amy’s Gran Fondo Recreation Category – what is its purpose?

Recreation Category is for riders who wish to ride the course at their own pace and who do not wish to be grouped with riders who are racing for UCI Gran Fondo World Series qualification.

Recreation Category riders will start after Age Category riders, fastest to slowest according to the riding speed selected when entering.

Recreation Category riders are eligible for placings in all category wins except Age Category.

Do I have to be a member of Cycling Australia?

No. If you do not hold a Cycling Australia race licence your entry fee includes a day licence which covers you for insurance for this event only.

All rider’s licence numbers will be verified by Cycling Australia. If your licence number is not verified you will not be permitted to start.

Will there be inexperienced riders in the Gran Fondo?

There will be riders of all levels competing in the event. Competitive riders are advised to select the Age Category option at registration. Recreational Riders are encouraged to select the Recreation Category at registration. Age Categories will start before Recreation Category riders.  The 10km uphill start will ensure that the field settles into groups of like ability at a safe speed. If you do not think you can meet the minimum speed and time requirements for the Gran Fondo, register for the Medio Fondo, enjoy the safety of the closed roads and build towards the longer distance next year.

What is included in my rider registration?

Amy’s Gran Fondo & Medio Fondo and Family Fondo

You will receive your timing tag, your Age Category or in the case of Recreation Category riders your speed Identification Tag, and a redemption card enabling you to collect some great product and offers from our sponsors at the expo. Family Fondo riders receive a rider number only.

Your entry fee covers the following services: Full road closures, Police Support, Ambulance Victoria Support, Emergency Medical Services Australia Support, Mechanical Support on course and in the event village, Aid Station Food and Water, Post Ride Recovery Area Access, Timing Services, SAG Wagon Support, Online Result Service, Rider Insurance, Rider Photographs and the best cycling event in Australia.

How will I know what my rider number is?

Riders collecting their timing tags in person will an e-Ticket with their rider number at 5:00pm on Thursday 12th September 2020.  Our registration staff can also inform you of your rider number at registration.

Can I transfer my registration to another rider?

No – We need personal, age, medical and emergency contact details for every rider.

Can I change my registration to a donation to the Amy Gillett Foundation?

No, under ATO law a Tax Invoice has been issued and cannot be revoked.

Pricing, Refunds & Cancellations

How much does it cost to enter?

It depends on the event! On each individual event page, you will find the relevant pricing,

Why is the entry fee lower for Cycling members?

Cycling Australia memberships provide insurance cover for events such as Amy’s Gran Fondo. The non-member price includes rider insurance.

Can I change my entry?

Our self-managed system allows you to make changes or additions to your entry category, event entered, merchandise sizes, bus and bike transfers. Simply click here to access your registration and edit the available options.

Can I cancel my registration and receive a refund?

Please see below Section on Refunds from Event Terms and Conditions.

9 Refunds
9.1 You accept that there is no refund or exchange on Your entry fees except as required by law and as otherwise specified by O2 Events in these terms.  

9.1.1 If O2 Events cancels the Event for any reason (including but not limited to extreme weather or other dangerous conditions), then O2 Events will make every effort to ensure You receive a prompt refund or exchange if applicable in accordance with Australian Consumer Law.

9.2 If competitors are unable to compete in the Event for any reason (except disqualification), You are entitled to keep any event garment, show bag or gift bag as relevant if already received from O2 Events, but there will be no refunds for Your entry fees unless You are entitled to a refund under 9.1
and have complied with all of Your obligations under the Waiver.

9.3 There will be no refunds for any other items purchased at the time of registration, unless required by law. In regards to
charitable donations, a donation is not a purchase of goods or services from O2 Events and as such, You cannot obtain a refund for any donation once it is made. If You wish to receive a refund of Your donation, You will need to contact the relevant charity directly.

9.4 You acknowledge and agree that due to the nature of this event and the element of “luck” in the prevailing conditions, that Your entry and participation in the Event may be affected by matters outside of the control of O2 Events, including but not limited to the weather, safety and associated conditions. You accept that in such circumstances O2 Events has the right to alter the format of, shorten, or cancel the Event in the interest of competitor safety. O2 Events will use all reasonable efforts to conduct the Event in the planned format if safe to do so. Should any reason outside the control of O2 Events, including without limitation weather or other dangerous conditions, war, strike or any other act of God force any change, You accept that O2 Events will ensure You receive a prompt refund, credit, or transfer (if applicable) to another O2 Events event or to restage the Event.

9.5 Nothing in this clause is intended to exclude, modify or limit the operation of the Australian Consumer Law.

Can I transfer my registration to 2021?

You can transfer your registration to 2021 up until the 31 August 2020 with Medical Certificate or sufficient proof of exceptional circumstances that prevent you from attending.

Requests must be sent to granfondo@amygillett.org.au for approval.

Accommodation

Where can I stay?

See the Accommodation page for accommodation links and information.

Safety & Apparel

Is the completion of the online safety briefing compulsory?

For insurance and safety purposes, all riders are required to complete an online safety briefing. Non-completion will result in the rider not receiving their Timing Tags and not being allowed to start in either the Gran Fondo or Medio Fondo.

Family Fondo riders do not need to attend a safety briefing.

What should I wear during the event?

Your favourite and comfortable cycling kit, or you can purchase Amy’s Gran Fondo kit when registering or from the online store. Keep an eye on the weather forecast and be prepared with a warm undershirt, Arm & Leg Warmers, Gilet, and Rain Jacket if necessary.

What kind of bike can I ride?

Riders can choose from a selection of bikes to ride in the event, including road bikes, mountain bikes, city bikes, hybrid bikes and cross bikes.

Handbikes are permitted when required due to a disability. Tandems are only permitted for vision-impaired riders, in which case only the vision impaired rider is required to register.

The following bikes are not permitted: recumbents, bikes with tri or aero bars.

Can my bike have disc brakes?

Yes, UCI regulations have authorised the use of disc brakes in mass participation road events.

Do I need to wear a helmet?

Yes, Australian Law, Cycling Australia and UCI regulations all mandate the use of helmets. All riders must wear an Australian Standards Certified helmet. The certification sticker must be visible inside the helmet.

How does the event work?

What time should I arrive in order to me marshalled into my start category?

At least 15 mins prior to your event start time

7:30am start Amy’s Gran Fondo – Age category

7:45am start Amy’s Gran Fondo – Recreation category

9:30am start Family Fondo – Lorne (outside Lorne Hotel)

11:00am start Medio Fondo – Apollo Bay (Visitor Information Carpark)

How will my start position be determined?

Amy’s Gran Fondo Age Category riders will start in order of age group, youngest to oldest.

Recreation Category riders will be started according to the average speed selected at the time of entry, fastest to slowest.

Fundraise your way

Click here to find out how you can help us support the Amy’s Gillet Foundation. It’s is such an important cause and you could be rewarded for helping us raise much needed funds.

I would like to ride with a family member and/or friends. How do I do this?

If you enter the Age Category, unless you are all in the same age group this is not possible.

If you enter the Recreation Category or Medio Fondo you must all select the same average speed when you enter. Be accurate and enter your average speed to the slowest within your group to ensure that your safety comes first.

If you are entering the Gravel Fondo or Family Fondo there is no restriction on where you start.

I have never ridden in a large group before, what should I do?

If you are inexperienced, enter in the Recreation Category or Medio Fondo and you will be starting with riders of similar speed and ability on a fully closed road with plenty of room for everyone. Group riding is faster as you save about 30% energy in a draft. It takes experience to get used to riding closely behind someone else’s wheel. Ideally, it would be best to practice this skill with a partner prior to the event. We advise riders to gain experience riding in groups prior to Amy’s Gran Fondo.

Road closure conditions

In order to meet the road re-opening times which are a condition of our road closure permits, riders are required to maintain an average speed of 18 km/h. Riders falling behind the average speed will have the option to get a lift in the SAG wagon to the next Aid Station or continue under open road conditions.

This phone number is to be kept clear for residents and locals and genuine traffic issues, not for participants seeking parking information.

Road closure Information – https://amysgranfondo.org.au/community/

How do I find out traffic information in case of an emergency?

The traffic hotline number is 0457 467 809 and will be active from 9am – 5pm on Friday 13 and Saturday 14 September and 6am to 3pm on Sunday 15 September. This number is to be used exclusively for the purpose of obtaining information about traffic in the area.

Can I volunteer to assist at the event?

Yes! Many volunteers are needed to assist the event team in the delivery of Amy’s Gran Fondo. Volunteers are a critical part of any major event and we love having them involved. Register to Volunteer now – email granfondo@amygillett.org.au

If I need medical assistance what should I do?

Emergency Medical Services Australia (EMSA) and Ambulance Victoria (AV) will be on the course and on call. Marshalls and bike mechanics will be travelling on the course on motorcycles and in cars. Traffic management will be controlling traffic at intersections and volunteers will be guiding athletes for turns at intersections. All of these people are equipped with radios and can contact Event Control to organise assistance. In the event of a severe accident call 000.

Where can I park?

Riders staying in Lorne are encouraged to ride to the start from their accommodation. Parking areas for those riders not staying in Lorne will be signed as you arrive in Lorne.

Limited parking is available on the Lorne foreshore which will be managed by the Parents and Friends of the local Lorne P-12 College.  The cost is $10 per car with all funds going directly to improvements to the school’s grounds.